JUMBO Group of Restaurants ("we" and "us") is the operator of (https://loveafare.com.sg) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
In general, domestic shipments are in transit for 2 - 7 days
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Please ensure the accuracy of the information you have provided on your order form. In the event that item(s) are returned to us because of an incorrect or incomplete address, we will treat this as a failed delivery, which then, we will credit back to your account, the original purchase price minus all the shipping costs we have incurred.
If delivery time has exceeded the forecasted time, please contact us so that we can look into the matter and assist further.
Sales tax has already been applied to the price of the goods as displayed on the website
Import duties and taxes for international shipments may be imposed upon arrival in destination country. This varies by country, and you will be laible for such duties and taxes. Hence, we strongly encourage that you find out about these potential costs before placing an order with us.
If you are unwilling to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at your expense. We will then refund you the value of goods paid, minus the cost of the return shipping. Please note that the cost of the initial shipping will also not be refunded.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.