Love Afare

Shipping and Delivery

JUMBO Group of Restaurants ("we" and "us") is the operator of (https://loveafare.com.sg) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Accuracy of Shipping Informatione

Please ensure the accuracy of the information you have provided on your order form. In the event that item(s) are returned to us because of an incorrect or incomplete address, we will treat this as a failed delivery, which then, we will credit back to your account, the original purchase price minus all the shipping costs we have incurred.

3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can look into the matter and assist further.

4. Duties & Taxes

4.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

4.2 Import Duties & Taxes

Import duties and taxes for international shipments may be imposed upon arrival in destination country. This varies by country, and you will be laible for such duties and taxes. Hence, we strongly encourage that you find out about these potential costs before placing an order with us.

If you are unwilling to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at your expense. We will then refund you the value of goods paid, minus the cost of the return shipping. Please note that the cost of the initial shipping will also not be refunded.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Returns & Exchanges

1. EXCHANGE/RETURN POLICY

Please view below for our Exchange Policy. If you are unsure of the procedures, kindly our contact Customer Service Team and we will be glad to assist.

All sale items, regardless local or international orders, are strictly non-refundable and non-exchangeable.

We regret to inform you that all orders are non-cancellable.

1.1 Product Quality

We strive to ensure every customer is truly satisfied with their purchases. All items undergo quality control and are checked for any defects before they are dispatched. We have made every effort to display as accurately as possible the details and appearance of our products listed on our online store. However, due to various uncontrollable factors, e.g. colour variances due to different monitor displays etc), visuals on website may not be identical to actual product received.

1.2 Defected / Faulty Item

"Should you receive an item that you feel is not in a perfect condition or up to your satisfaction, kindly drop us an email within 3 business days at hello@loveafare.com.sg, and include the following details (a) Order number (b) Name (c) Contact number (d) Item to be returned (e) Reason of return (and include a picture of the defective item, if possible).

We will reply you within 5 working days.

Please note that we can only replace the faulty items with the same product in the same size (if applicable), subject to availability."

1.3 Missing / Incorrect Item

"We apologise if we have missed out or mailed you an incorrect item. Kindly drop us an email at hello@loveafare.com.sg with the following details (a) Order number (b) Name (c) Contact number (d) Wrong item or missing item.

We will reply you within 5 working days. "

1.4 Exchange Procedure

"All exchanges have to be mailed back to us within 10 working days from the day the parcel was delivered. Exchanges will only be done for item(s) which meets all the following four conditions:

All packing and its content intact
The product is unused
The product is unopened
The product is unaltered

Exchanges for articles which do not meet all four conditions will be duly declined."

All items should be returned in their original packaging to ensure that they are adequately protected in transit, and it will be your responsibility until they reached our office. Hence we strongly recommend you to opt for a registered postage service that allows tracking of parcel.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

How to Return / Exchange?

For all returns / exchanges, please send to:
Attn: Love,Afare Team
JUMBO Group of Restaurants Pte Ltd
4 Kaki Bukit Ave 1 #03-08
Kaki Bukit Industrial Estate
Singapore 415939

Size Guide

Information will update when available.

FAQs

About Love, Afare

Where are you located?
Love, Afare is a new brand created under the retail arm of JUMBO Group, thus we share the same Headquarter located at Kaki Bukit.
Can I do self-collection for my orders?
We are sorry, but we do not have a retail counter within our Headquarter. Therefore, we are unable to accommodate any self-collection requests. Should you like to purchase and collect your items immediately, you can visit our JUMBO Group of Restaurants. For more details on locations of our restaurants, you can visit https://www.jumbogroup.sg/en/restaurant-locator.

Please note that items available in store varies. To avoid disappointment, do contact the respective restaurant to check on stock status before heading down.

Ordering

I am having problem with the website.
Please specify the problem and drop us an email at hello@loveafare.com.sg and we will attend to you.
Can I cancel my order?
All orders are non-cancellable, regardless of local or international orders. In particular, all sale items, are strictly non-refundable and non-exchangeable.
I need to return/exchange an item?
We’re sorry to hear that. Kindly drop us an email at hello@loveafare.com.sg with the following details (a) Order number (b) Name (c) Contact number (d) Reason (Wrong item/Faulty item/Missing Item) (e) Image of wrong/faulty item, for us to assist you further.

Please note we can only accept the reasons above.

However, all sale items are strictly non-refundable and non-exchangeable.

Shipping

Where do you ship from?
Our products are shipped from Singapore.
Where do you deliver?
We deliver only to locations within the main island of Singapore (including Sentosa Island and Free Trade Zone but excluding the other off-shore islands such as Pulau Ubin, Khusu Island etc).
Do you ship internationally?
Yes, we ship internationally. However, in any event that the country that you wish to ship to is not in our list, you can drop us an email at hello@loveafare.com.sg and we will explore other ways to get the products to you.
What are the shipping costs?
Shipping costs depends on the destination country and the logistic partner. The system will auto-prompt the cheapest and fastest delivery option and you can get a more specific cost when you choose the shipping partner that you prefer at checkout.
What are your shipping options?
We work with several logistic partners to ensure that our products are shipped to you in the cheapest and fastest way. Depending on your destination country, our system will automatically choose the most optimal shipping option for you.
When will I receive my item?
Shipping within any location in Singapore will take between 3 to 7 days from order confirmation. For international orders, it will take approximately 4 to 22 days, depending on your location and the shipping partner that you have selected. The system will also provide an estimate shipping date once you have chosen the shipping partner upon checkout.
How can I track my order?
Once you have completed your order, your order details will be emailed to you along with a tracking number to track your package.
My order is late/missing – What can I do?
Please email us at hello@loveafare.com.sg.

Payment

What are the payment options?
We only accept Master/VISA for all online orders.
Are my payment details/data secure?
Your payment details are protected by the OCBC bank payment gateway. Jumbo group does not and will not save any of such details in our server.

Products

Where do Love, Afare products come from?
Our food products are mostly produced by our Central Kitchen and other factories located in Singapore and Malaysia. To ensure the quality of our food products, our partners’ factories are all ISO or HACCP certified. Our non-food items are predominantly from China and all products undergo quality and safety check prior to sale on our e-commerce store.
The product looks different compared to the visuals on the website.
We strive to ensure every customer is truly satisfied with their purchases. All items undergo quality control and are checked for any defects before they are dispatched. We have made every effort to display as accurately as possible the details and appearance of our products listed on our online store. However, due to various uncontrollable factors (e.g. colour variances due to different monitor displays etc), visuals on website may not be identical to actual product received.

Membership

Is there a Love, Afare membership I can join?
We do not have a membership programme at the moment but would love for you to be the first to know whenever we have something exciting to share! You can subscribe to our Love, Afare mailing list via our website.
Can I enjoy JUMBO Rewards Membership privileges at Love, Afare?
Not at this point, but we are exploring on ways to value-add our fans! Stay tuned.

Collaborations

Information will update when available.

Contact Us

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Terms & Conditions

GENERAL
1. These terms and conditions (“Terms”) govern your use and access of our website located at www.loveafare.com.sg, applications (mobile, web-based or otherwise) and/or any information, services, contents, products or features that form part of such applications and websites (collectively, the “Website”).
2. In these Terms, “Jumbo”, “we”, “us” and “our” refer to Jumbo Group of Restaurants Pte. Ltd. (a company incorporated in Singapore, and operating at 4 Kaki Bukit Avenue 1, #03-08, Singapore 417939). “You” and “your” refer to any person and/or organization accessing, browsing, using and/or downloading, installing the Website.
3. By accessing, browsing, using, downloading and/or installing our Website, You shall be deemed to have accepted these Terms and that You agree to comply with them. If You do not agree to these Terms, please exit our Website immediately and, where applicable, uninstall our applications, and refrain from any further use or access to our Website.
4. We may revise these Terms at any time by amending this page without prior notice to you. Please check this page from time to time and review the Terms to ensure that you understand all the terms and conditions that apply to your access and use of the Website, as they are binding on You. Your continued access to and/or use of the Website indicate your acceptance of the revised Terms.
5. We may modify or discontinue any information or features that form part of the Website at any time, without notice to you, and without liability. We may also, in our discretion, cease to operate the Website at any time, but will give you advance notice of such intention.
6. These Terms will also apply to any updates or upgrades provided by us that replace and/or supplement any part of the Website, unless such updates or upgrades are accompanied by separate terms in which case those separate terms shall apply.
7. From time to time, we may (including through our services providers or third parties) offer specific or new products, features, functionalities and/or services to complement or supplement the product/service offerings comprised within the Website. Additional or separate terms and conditions may apply to these products, features, functionalities and/or services, and you will need to accept and comply with those terms and conditions to enjoy them.
8. We may also from time to time publish additional guidelines, rules and conditions applicable to the use of the Website. You agree to comply with these additional guidelines, rules and conditions, which are incorporated by reference into these Terms.
9. We reserve the right to change the URL(s) of the Website without prior notice to you.
10. Contact us: If you have any questions or feedback relating to the Website, please contact us at hello@loveafare.com.sg.
OTHER APPLICABLE TERMS
1. These Terms refer to the following additional terms, which also apply to Your use of our Website:
  1. our Personal Data Policy, which sets out the terms on which we process any personal data we collect from You, or that You provide to us; and
  2. if You purchase goods from our Website, our Terms and Conditions of Supply will apply to the sales (where applicable).
ACCESSING OUR WEBSITE
1. Your use of this Website is subject to your compliance with these Terms. We grant you permission to use the Website according to these Terms solely for your own personal, non-commercial use, unless otherwise agreed. You represent, undertake and warrant to us that you will:
  1. provide us with all necessary information and/or produce all necessary documents as may be required by us in order to provide you with products and services you need on the Website;
  2. comply with all applicable laws and regulations with respect to your activities in connection with the Website; and
  3. comply with all applicable security or encryption standards, rules, procedures and guidelines.
2. We do not guarantee that our Website, or any Content (as defined in paragraph 5.1 below) on it, will:
  1. be continuously available or be uninterrupted;
  2. not be susceptible to any cybersecurity breach or cannot be compromised and/or free of any data breach (inadvertently or intentionally through interference or interception by third parties);
  3. be free of bugs or other harmful codes and components not specifically mentioned herein;
  4. will contain information that is always timely and accurate as sometimes inaccuracies may occur; or
  5. will be free from errors or omissions.
3. You are responsible for making all arrangements necessary for you to have access to our Website.
4. You are also responsible for ensuring that all persons who access our Website through Your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
NO OBLIGATION TO SUPPORT OR MAINTAIN
1. We have no obligation to provide, or continue to provide our Website, or any part thereof, now or in the future. We reserve the right, at any time, temporarily or permanently, in whole or in part, without prior notification and without incurring any liability to you, to modify, suspend, withdraw, discontinue or change all or any part of our Website, charge for the use of our Website, restrict or modify access to our Website, and/or waive any charges in connection with our Website.
2. We have no obligation to provide any maintenance, support or other services in relation to the Website, including providing any telephone assistance, documentation, error corrections, updates, upgrades, bug fixes, patches, and/or enhancements.
3. If and when we provide maintenance, support or other services in relation to our Website, your access and use of our Website may be interrupted, suspended or restricted.
INTELLECTUAL PROPERTY RIGHTS
1. You agree that the Website, and any and all information and content on our Website, including not limited to, graphics, webpages, text, files, company names, source codes, photographs, music, videos, audio and images, interactive features, scripts, buttons, advertisements, documents, multimedia, the arrangement and compilation of contents, trademarks, logos, designs, and trade names (collectively the “Content”), are the property of Jumbo, or its licensors, as the case may be.
2. We (or where applicable, our licensors) retain all legal, equitable and moral rights in the Website and its Contents that have not been expressly granted to you.You acknowledge that you have no right, title or interest in and to the Website and its Contents and you agree not to challenge their validity or our ownership of or rights to them.
3. Jumbo hereby grants to You a personal, non-transferable and non-exclusive license to access, read and download one copy of the Content for your own personal, non-commercial use only. All Contents on the Website may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purpose without our or the relevant owner’s prior written consent. You must not modify, adapt, translate, decompile, alter, disassemble, reverse engineer or create derivative works from any Content from the Website or copy, reproduce, republish, upload, post, transmit, distribute or otherwise communicate or cause to be displayed to the public any Content, or any modification, adaptation, translation, decompilation, alteration, disassembly, reverse engineering or derivative works created from any Content, without our or the relevant owner’s prior written consent. You must not use any part of the Content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
4. If You print off, copy or download any part of our Website in breach of these Terms, Your right to use our Website will cease immediately and You must, at our option, return or destroy any copies of the materials You have made.
RESTRICTION ON USE
1. You agree that You will not, and will not permit any other party to:
  1. create derivative works of, reverse engineer, adapt, translate, modify, copy, sell, transfer, host, publish, decompile, disassemble, make available to any person or otherwise use, either directly or indirectly, the Website and its Content in whole or in part, in any form or by any means whatsoever, be they physical, electronic or otherwise;
  2. attempt to derive the source code or structure of the Website;
  3. use or merge the Website, or any component or element thereof, with other software, databases or services not provided or authorised by us;
  4. publish, transmit, post, upload or maintain any defamatory, obscene, threatening, malicious or otherwise objectionable material, or any other material in violation of any statute, rule or regulation in any jurisdiction to which you are subject;
  5. publish, transmit, post, upload or maintain any content or material that is inaccurate or that violates or infringes the right of a third party, including, without limitation, contractual, moral, or privacy rights;
  6. create a database by systematically downloading and storing the contents of Website;
  7. interfere or attempt to interfere with services we provide on the Website ("denial of service attacks") including, but not limited to, "flooding" of networks, deliberate attempts to overload a service, attempts to "crash" the Website and taking any action that imposes an unreasonable or disproportionately large load on the services provided by us or the associated infrastructure;
  8. circumvent, or attempt to circumvent, user authentication or security measures ("cracking") of any Internet or intranet site or any of the accounts of our users or any other person using the Website, including but not limited to, accessing data and/or information not intended for you, logging into an account you are not expressly authorised to access or in a manner which is not authorised by us;
  9. circumvent, or attempt to circumvent, any protection measures (electronic or otherwise) in place to regulate or control access to the Website, including without limitation through the use of a virtual private network, proxy service, or any other third party service, network, or product with the effect of disguising your IP address or location;
  10. use any kind of program/script/command/application, or send messages of any kind, designed to, in any manner interfere with any user’s terminal session;
  11. upload files that are corrupted, contain viruses, bugs or any other similar software, code, component or programs which may damage the Website or cause interference to the services provided by us;
  12. use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, "scrape," "data mine", “crawl” or in any way gather the Website (including its Contents) or reproduce or circumvent the navigational structure or presentation of the Website (including its Contents) without our express prior written consent;
  13. develop, distribute or sell any software or other functionality capable of launching, being launched from or otherwise integrated with the Website;
  14. remove, alter or obscure any copyright notice or any other proprietary notice that appears on or in the Website;
  15. cache, frame or link to the Website without our prior written consent, or otherwise not in accordance with these Terms;
  16. interfere in any manner with the operation of the Website;
  17. engage in any other conduct that is detrimental to us or any third party (including our service providers), or cause injury to, or attempt to harm us or any third party (including our services providers);
  18. misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
  19. gain or attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website
  20. use our Website in any way that breaches any applicable law or regulation, or in any way that is unlawful or fraudulent or has unlawful or fraudulent purpose or effect;
  21. distribute the Content for any purpose including without limitation compiling an internal database, redistributing or reproducing the Content in any medium; or
  22. permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of Jumbo or its licensors.
LICENSE TO USE YOUR INFORMATION
1. In order for us to provide you with the facilities and functionalities offered by the Website, You hereby grant to Jumbo the perpetual, unlimited, royalty-free, worldwide, non-exclusive, irrevocable, transferable license to use, reproduce, distribute, create derivative works of, display and perform any information (including messages and images), credentials, suggestions, feedback and/or any other content (collectively, “User Material”) You upload, submit, store, send or provide on or through this Website for our business and operational purposes.
2. You shall bear full responsibility for your User Material. You affirm, represent and/or warrant that (a) you own or have the necessary rights, licenses, consents and permissions to grant the licence set out in Clause 7.1; and (b) your User Material and our use of your User Material, as permitted under the Terms, does not and will not violate, misappropriate or infringe on the rights of any third party (including any intellectual property rights such as copyright).
3. You agree that any User Material (other than Personal Data, which is governed by our Personal Data Policy) you may provide, is provided on a non-proprietary and non-confidential basis.
INFORMATION AND CONTENTS ON THE WEBSITE
1. You are solely responsible for the retrieval and use of the Content. You should apply Your own judgment in making any use of any Content, including, without limitation, the use of the information as the basis for any conclusions. The Content may not be accurate, up to date, complete or untampered with, and is not to be relied upon.
2. Although we make reasonable efforts to update the content on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date. We will not be liable for any loss or damage caused by Your reliance on information obtained through our Website. It is Your responsibility to evaluate the accuracy, completeness and usefulness of any content provided before taking, or refraining from, any action on the basis of any content on our Website.
3. The Website may not cover all information available on a particular issue. The Content is provided for informational purposes only and should not be interpreted as a recommendation for any specific product or service, use or course of action. The Content on this Website is not intended to be used as a substitute of any kind of professional advice, nor is it to be relied on when making any decision.
4. We may place advertisements such as banners, java applets and/or such other materials for the purposes of advertising product and/or services (“Advertisements”) in different locations on the Website and at different points during your use of the Website. These locations and points may change from time to time. You will not be entitled to receive any payment, fee and/or commission in respect of the Advertisements.
5. The Website may contain hyperlinks which are not maintained by us. All hyperlinks to other applications and/or websites are provided to you for convenience only. The use and/or access of the hyperlinks, hyperlinked applications and/or websites, and any dealings resulting from such use and/or access, are entirely at your own risk. We do not, in any circumstances approve, endorse or accept any responsibility for any hyperlinked applications and/or websites or any hyperlink contained in a hyperlinked application and/or website.
REMOVAL OF CONTENTS
1. We may at any time at our sole discretion, remove any content on the Website without prior notice, and for any reason including without limitation, contents that appear to be outdated or inaccurate. In the event that we remove any content, we shall not be liable whether to you or to any other party for any damage or any other remedy, in law or in equity.
2. You may contact us with a request to remove content on the Website if you have reasonable grounds to believe that the content:
  1. is defamatory, obscene, threatening, malicious, incites hatred or contains any other objectionable material;
  2. infringes intellectual property rights or any other proprietary rights or was posted in breach of confidentiality obligations;
  3. is inaccurate or misleading; or
  4. is illegal.
3. You shall provide us with the necessary information and documentation we require for us to assess whether your requests are valid. If we are convinced that your requests are valid, we will take steps to remove the content. You represent and warrant that all information provided in connection with such request shall be true, accurate and complete.
THIRD PARTY LINKS AND RESOURCES ON OUR WEBSITE
1. Where our Website contains links to other sites and resources provided by third parties, these links are provided for Your information only. We have no control over the contents of those sites or resources and assume no responsibility for, the content, privacy policies, or practices of any third party websites.. We make no representations, warranties or guarantees that the content contained therein is accurate, complete or up-to-date. In addition, we will not and cannot censor or edit the content of any third-party website.We will not be liable for any loss or damage caused by Your reliance on such third party content. By using or accessing such contents, you acknowledge and agree that such use and access of any third party website is at your own risk, and you expressly relieve us from any and all liability arising from such use or access.
LINKING TO OUR WEBSITE
1. You may link to our Website, provided You do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
3. We reserve the right to withdraw linking permission without notice.
PAYMENT AND FEES
1. We reserve the right to charge for services, and use of features and functionalities within Website from time to time. If we charge for our services or use of the features or functionalities within the Website, you shall make payment to us in accordance with the payment methods and requirements as specified on the Website which may be updated by us at our discretion from time to time.
2. We may use third party services to verify, secure, facilitate and/or process your payment on the Website. The third party service provider may charge a fee for processing payments on the Website. Any such charges and/or fees shall be borne by you.
3. Without prejudice to the other provisions of the Terms, we shall not be responsible for any malfunction in any computer system, software or any Internet access service provider that may affect the accuracy or timeliness of the online transmission of payment instructions. We shall not be responsible if any information provided is inaccurate, if payment instructions are not given sufficiently in advance to allow for timely payment, or if payment instructions cannot be carried out for any reason beyond our control.
SECURITY AND RISKS
1. We do not guarantee that our Website will be secure or free from bugs or viruses. Where appropriate, we use available technology to protect the security of communications made through the Website. To the maximum extent permitted by applicable laws, we do not accept liability for the security, authenticity, integrity or confidentiality of any transaction or communications made through Website.
2. There is no guarantee that transactions on this Website or on the internet will be maintained confidential and secure. You acknowledge and agree that there are inherent risks (including risks related to security, authenticity, integrity and confidentiality) in electronic communications, messaging and conducting transactions over electronic networks. To the maximum extent permitted by applicable laws, we expressly disclaim any liability for such risks made though the Website, which you agree to assume. You are responsible for configuring Your information technology, computer programmes and platform in order to access our Website. You should use Your own virus protection software.
DATA PROTECTION
1. Any personal data or information which you provided to us is also subject to our Privacy Policy (available at https://www.jumbogroup.sg/en/privacy-policy-pdpa), which is incorporated by reference into these terms of use.
LIMITATIONS ON LIABILITY AND GENERAL DISCLAIMERS
1. This Website and its Contents are provided “as is” and “as available” with no warranties whatsoever. To the maximum extent permitted by applicable laws, Jumbo makes no guarantee, representation or warranties of any kind, whether express or implied:
  1. regarding the timeliness, reliability, accuracy, completeness, accessibility, merchantability, quality, fitness for a particular purpose, operation or usefulness of any portion of the Website;
  2. regarding the availability or appropriateness of the Website;
  3. that the Website (including its Contents) or your use of the Website will not infringe the intellectual property or other proprietary rights of any third party;
  4. that Website (including its Contents) will be error-free, continuously available or uninterrupted in operation, unhackable, uncompromisable, free of any data breach (inadvertently or intentionally through interference or interception by third parties) or free of bugs, computer viruses, unauthorised software, or other harmful codes or components not specifically mentioned herein;
  5. that the Website (including its Contents) will contain information that is always timely and accurate;
  6. that the Website will operate or function properly on your devices or operating systems;
  7. that the Website will not cause any damage to your devices or operating systems.
2. The use of this Website and the Content is voluntary and at your own risk. You are solely responsible for:
  1. your reliance on the Website and its Contents, and the information available through the Website;
  2. any liability, loss or damage that you may incur through use of the Website; and
  3. all decisions or actions resulting from your use of the Website and its Contents.
3. To the maximum extent permitted by applicable law, Jumbo, its affiliates, agents, licensors, or their respective directors or employees (collectively, “Jumbo Parties”) shall in no event be liable for:
  1. any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    1. use of, or inability to use, access or reliance on our Website (or any information, data or statement found thereon);
    2. the performance of the Website or any delay or failure thereof;
    3. any delay in operation or transmission, communication failure, Internet access difficulties or malfunction of equipment or software;
    4. your User Material; or
    5. use of or reliance on any content displayed on our Website;
  2. any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of our Website or to Your downloading of any Content on it, or on any website linked to it;
  3. any damages You or any third-party may suffer as a result of the transmission, storage or receipt of confidential or proprietary information that You make or that You expressly or implicitly authorise Jumbo to make, or for any errors or any changes made to any transmitted, stored or received information;
  4. any special, indirect, incidental, punitive, exemplary, aggravated, economic or consequential damages, howsoever caused, including but not limited to: damages for loss of use, lost profits or lost savings, even if Jumbo or any of its lawful agents or employees have been advised of the possibility of such damages or claim;
  5. damages or losses resulting from: viruses, data corruption, failed messages, transmission errors or problems; telecommunications service providers; links to third-party Websites; personal injury; third-party content, products or services; damages or losses caused by you, or your respective employees, agents or subcontractors; loss of use or lack of availability of facilities including computer resources, routers and stored data; the use or inability to use this Website or the Content; any other website accessed to or from this Website; or events beyond the reasonable control of Jumbo even if we have been advised of the possibility of such damages or claim; or
  6. any loss or damage arising from the unauthorized use or reproduction of any portion of the Website.
4. The accessibility and operation of the Website relies on technologies outside our control. We are not responsible for such technologies that are used or supported on the Website. You agree to bear all risks associated with these technologies.
5. Subject to Clause 15.6 below, in no case will Jumbo Parties’ cumulative total liability arising under any cause whatsoever (including without limitation breach of contract, tort, negligence, gross negligence, or otherwise) exceed:
  1. the amount, if any, paid by you in relation to your use or access to this Website, in the one-year period preceding the incident giving rise to your claim against us; or
  2. S$100 (Singapore Dollars one hundred only),
  whichever is lower. This limitation in clause 15.5 applies to all causes of action in the aggregate including, without limitation, breach of contract, breach of warranty, negligence, strict liability, misrepresentations and other torts. In any jurisdiction in which these limitations of liability are restricted, our liability is limited to the greatest extent permitted by law.
6. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods and/or services that we may supply to you, which will be set out in our Terms and Conditions of Supply.
INDEMNITY
1. You agree at all times to indemnify, defend and hold harmless Jumbo Parties in respect of any and all actions, proceedings, costs, claims, damages, demands, liabilities (whether civil or criminal)and expenses whatsoever (including legal and other fees and disbursements on a full indemnity basis) sustained, incurred or paid by Jumbo, or assert against them, directly or indirectly in respect of:
  1. any breach of these Terms by you;
  2. any User Content You provide on or through this Website or which is sent to Jumbo by e-mail;
  3. your access, use orconduct in connection with the Content or this Website, including without limitation infringement claims;
  4. any violation of the rights of any third party;
  5. our reliance on information, data or records provided by you in connection with your use of the Website;
  6. the occurrence of any event due to your act, omission or default which compromises the security or integrity of the Website or its Contents; or
  7. your violation of any applicable law or the rights (including but without limitation to intellectual property rights and privacy rights) of any other person or entity.
2. You represent, undertake and warrant that you will not bring or allow to be brought any legal claim whether directly or indirectly arising in connection with your use of this Website or a breach of these Terms of Use, against Jumbo.
FORCE MAJEURE
1. We are not liable for any loss, damage or penalty resulting from delays or failures in performance if the delay or failure results from events beyond our reasonable control (a “Force Majeure Event”). Force Majeure Events shall include, but are not limited to, acts of God, war, hostility, invasion, act of foreign enemies, rebellion, revolution, riots, civil war, disturbances, requisitioning or other acts of civil or military authority, laws, regulations, acts or orders of any governmental authority, body, agency or official, fires, inclement weather, rain or floods (however caused), strikes, lock-outs or other labour disputes, epidemics, pandemics, outbreaks, embargoes, breakdown of equipment, plant or machinery (including, but not limited to, data centre, telecommunications systems and utility services) or other catastrophe.
CONFIDENTIALITY
1. You shall, at all times, keep confidential all information provided by us or on our behalf that is marked or is by its nature confidential or proprietary (“Confidential Information”). You shall not disclose or permit to be disclosed the Confidential Information to any third party without our prior written consent. These obligations of confidentiality do not apply to information that is publicly available, already in your possession without confidentiality restrictions or required to be disclosed by order of a court or the relevant governmental authorities.
MONITORING OF USE AND AUDIT
1. We reserve the right to monitor usage of the Website by any person and have the sole discretion to refuse access or use by any person at any time without having to give any reason or any prior notice.
2. You will be asked to account for any unauthorised access of the Website. You shall provide us with your fullest cooperation and all necessary support for the conduct of the audits at no cost to us.
TECHNICAL REQUIREMENTS
1. You acknowledge and agree that for the Website to function, it requires a compatible device (including a mobile or computing device), appropriate third party software (such as browsers), and also connectivity to the internet. You are solely responsible for obtaining such device(s), software, and the necessary connectivity services and/or equipment to access and use the Website.
WAIVERS/RIGHTS AND REMEDIES
1. No failure or delay by us in exercising any right or remedy provided by law under or pursuant to these Terms will impair such right or remedy or operate or be construed as a waiver or variation of it or preclude its exercise at any subsequent time and no single or partial exercise of any such right or remedy will preclude any other or further exercise of it or the exercise of any other right or remedy.
2. Our rights and remedies under these Terms will not be affected, and your liabilities under these Terms will not be released, discharged or impaired by any event or matter whatsoever, other than a specific and duly authorised written waiver or release given by us. The rights and remedies under these Terms are cumulative and not exclusive of any other right or remedy provided by law or equity.
NO THIRD PARTY RIGHTS
1. A person who is not a party to this Terms has no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term provided in these Terms.
ENTIRE AGREEMENT
1. These Terms and any and all legal notices on this Website constitute the entire agreement between You and Jumbo with respect to the use of this Website and the Content. The headings used in these Terms are included for convenience only and will not limit or otherwise affect the provisions herein. No supplement, modification or amendment to these Terms and no waiver of any provision of these Terms shall be binding on Jumbo unless executed by Jumbo in writing. No waiver of any of the provisions of these Terms shall be deemed or shall constitute a waiver of any other provision (whether or not similar) nor shall such waiver constitute a continuing waiver unless otherwise expressly provided.
SEVERABILITY
1. Any provision of these Terms which is prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall otherwise be enforced to the maximum extent permitted by law, all without affecting the remaining provisions of these Terms or affecting the validity or enforceability of such provision in any other jurisdiction.
ASSIGNMENT
1. You may not transfer or assign any of your contractual rights or obligations without our prior written consent. We may, by notice in writing to you, transfer or assign or novate any of our contractual rights and obligations.
GOVERNING LAW AND JURISDICTIONAL ISSUES
1. This Website and the Content (excluding linked websites or content) are controlled and operated by us from Singapore, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of Singapore. We do not represent or warrant that our Website is appropriate or available for use in any particular jurisdiction other than Singapore.
2. These Terms are governed by the laws of Singapore, without reference to the principles of conflicts of law. You submit to the non-exclusive jurisdiction of the courts of Singapore in relation to all disputes and any claim relating to use of this Website. Any claim you may have against us in connection with these Terms or your access and use of our Website must be commenced within one (1) year from the claim arising.

Privacy Policy

ABOUT THIS POLICY

This Personal Data Policy (the “Personal Data Policy”) has been adopted by Jumbo Group Limited (a company incorporated in Singapore, and operating at 4 Kaki Bukit Avenue 1, #03-08, Singapore 417939)(“Jumbo”), its subsidiaries and associated companies (collectively, the “Group”, “we”, “us”, “our”). For the avoidance of doubt, these include Jumbo Group of Restaurants Pte. Ltd., a company incorporated in Singapore, and operating at 4 Kaki Bukit Avenue 1, #03-08, Singapore 417939.

Although this Personal Data Policy is in common use by the aforementioned entities, except where applicable laws provide otherwise, each organisation is only responsible to you in relation to its own collection and use of your personal data, and its own actions.
This Personal Data Policy describes how we may collect, use, disclose and process your personal data when you:
1. access or use our websites and applications (including mobile and web-based applications)(collectively, “Applications”), and services; and/or
2. provide us with your personal data, regardless of the medium through which such personal data is provided.
This Personal Data Policy also applies to any individual’s personal data which is in our possession or under our control, including personal data in the possession of entities which we have engaged to collect, use, disclose or otherwise process personal data for our purposes. Please take a moment to read this Personal Data Policy so that you know and understand the purposes for which we collect, use or disclose your personal data.
We will only use your personal data where you have given us your consent or where we have other lawful basis for doing so, and in the manner set out in this Personal Data Policy.
By providing us with personal data (through any means of interacting with us, including signing up for any product or service offered by us or accessing and/or using our services and products), you acknowledge that our collection, use, disclosure and processing of personal data will be in accordance with the manner set forth in this Personal Data Policy, including, for the avoidance of doubt, the cross-jurisdictional transfer of your data. DO NOT provide any personal data to us if you do not accept this Personal Data Policy.
This Personal Data Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your personal data.
Our Applications may contain links to other websites that are not owned or maintained by us. These links are provided only for your convenience. You may also be accessing our Applications through third party websites and/or platforms. This Personal Data Policy only applies to our Applications. When visiting these third party websites, their privacy policies apply.

If you (a) have any questions or feedback relating to your personal data or our Personal Data Policy; (b) would like to withdraw your consent to any use of your personal data as set out in this Personal Data Policy; or (c) would like to exercise your rights under the Personal Data Protection Act 2012 (“PDPA”), you may contact our Data Protection Officer at:-

Email:	dpo@jumbogroup.com.sg; OR
Physical Address:	Data Protection Officer JUMBO Group Limited 4 Kaki Bukit Avenue 1 #03-08 Singapore 417939
Telephone No.:	6265 8626

When you contact us, we may require that you submit certain forms or provide certain information, including verification of your identity, before we are able to respond.

AMENDMENTS TO THIS PERSONAL DATA POLICY
1. We may amend this Personal Data Policy from time to time without notice to you, in compliance with applicable laws or as we update our data usage and handling processes. The updated policy will supersede earlier versions and will apply to personal data provided to us previously. The updated Personal Data Policy will take effect when made available on https://www.jumbogroup.sg/en/privacy-policy-pdpa. If we make a change that significantly affects your rights or, to the extent we are permitted to do so, significantly changes how or why we use personal data, we will notify you by way of a prominent notice on our website or, if we have your email address, by email.
WHAT PERSONAL DATA WE COLLECT
1. What is personal data. Personal data refers to data about an individual (whether true or not) who can be identified from data or other information that we have or likely to have access to. Examples of personal data which we may collect include your name, NRIC, passport or any other identification number, telephone numbers, mailing address, email address, photograph, financial information (such as bank account or credit/debit card numbers), signature, date of birth, age, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
2. Voluntary provision of personal data. We may collect personal data (1) that you voluntarily provide to us; or (2) from third parties; or (3) through your use of our (or our services provider’s) digital technologies and services (Please see Section 4 How We Collect Personal Data for further details). What personal data we collect depends on the purposes for which the personal data is collected and what you have chosen to provide.
  
  When our collection is based on consent, you can choose not to provide us with personal data. You also have the right to withdraw your consent for us to continue collecting, using, disclosing and processing your personal data, by contacting us in accordance with paragraph 1.7. However, if you do so, it may not be possible for us to fulfil the purposes for which we require the personal data, including processing your transactions or providing you with the products and services that you require.
3. Providing personal data belonging to others. In certain circumstances, you may also provide us with personal data of persons other than yourself (such as your family members and next-of-kin). If you do so, you represent and warrant that you have brought this Personal Data Policy to his/her attention, informed him/her of the purposes for which we are collecting his/her personal data and that he/she has consented to your disclosure of his/her personal data to us for those purposes and accepts this Personal Data Policy. You agree to indemnify and hold us harmless from and against any and all claims by such individuals relating to our collection, use and disclosure of such personal data in accordance with the terms of this Personal Data Policy.
4. Minors. Our Applications and/or services are not intended to be accessed or used by children, minors or persons who are not of legal age. If you are a parent or guardian and you have reason to believe your child or ward has provided us with their personal data without your consent, please contact us.
HOW WE COLLECT PERSONAL DATA
1. Personal data you provide. We collect personal data that is relevant to our relationship with you. Generally, the ways (whether directly or indirectly) in which we may collect your personal data include (but are not limited to):
  1. when you submit any form, including but not limited to customer inquiry forms or other forms relating to any of our goods and/or services;
  2. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our goods and/or services;
  3. when you transact with us, contact us or request that we contact you through various communication channels, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and e-mails;
  4. when you browse, surf, access and/or use our Applications;
  5. when you register an account with us through our Applications;
  6. when you request that you be included in email, email alerts or other mailing lists;
  7. when you respond to our promotions, marketing events, loyalty programs (including Jumbo Rewards), memberships, initiatives or to any request for additional personal data;
  8. when you purchase and make payments for any of our products and/or services including online purchases;
  9. when you submit an employment application or when you provide documents or information including your resume/CVs in connection with any position as an officer, director, representative or any other position;
  10. when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives and/or agents when you attend our events;
  11. when you are contacted by, and respond to, our marketing representatives and customer service officers;
  12. when we seek information about you and receive your personal data in connection with your relationship with us;
  13. when you provide your personal data to us at any of our restaurants, whether through leaving a copy of your business card with us or otherwise; and/or
  14. when you submit your personal data to us for any other reasons.
2. Personal data provided by others. Depending on your relationship with us, we may also collect your personal data from third party sources, for example:
  1. when your representatives, agents, intermediaries, and/or next-of-kin discloses your personal data to us on your behalf, or in connection with their own transactions, agreements or interactions with us;
  2. when your employers or previous employers discloses your personal data to us on your behalf, or in connection with their own transactions, agreements or interactions with us;
  3. from any third parties whom you have authorised us to obtain your personal data from;
  4. from entities in which you (or a party connected to you) have an interest;
  5. from our business partners such as third parties providing services to us; and
  6. from public agencies or other public sources.
WHAT WE DO WITH YOUR PERSONAL DATA
1. What we do. We collect, use, disclose and process your personal data where:
  1. you have given us consent;
  2. necessary to comply with our legal or regulatory obligations, e.g. responding to valid requests from public authorities;
  3. necessary to support our legitimate business interests, provided that this does not override your interests or rights; and
  4. necessary to perform a transaction you have entered into with us, or provide a service that you have requested or require from us.
2. General purposes. We collect, use, disclose and process your personal data for purposes connected or relevant to our business, and/or to manage your relationship with us: Such purposes would include:
  1. performing obligations in the course of or in connection with our provision of the products and/or services to you;
  2. providing customer service and support;
  3. facilitating your use of our Applications, including verifying and establishing your identity, and authenticating, operating and maintaining user accounts;
  4. responding to and handling of your applications, complaints, feedback, queries and requests;
  5. resolving any disputes, investigating any complaint, claim or dispute or any actual or suspected illegal or unlawful conduct;
  6. administrative purposes, including finance, IT and HR purposes, quality assurance and staff training, and compliance with internal policies and procedures, including audit, accounting, risk management and record keeping;
  7. processing of and the management of your payment and/or credit transactions;
  8. conducting market research and surveys to enable us to understand and determine customer location, preferences and demographics to develop special offers and marketing programmes in relation to Jumbo’s products and services, to improve our service delivery and your customer experience at our touchpoints;
  9. providing you with updates about our goods and services;
  10. organising and implementation of corporate social responsibility projects;
  11. preventing, detecting and investigating crime and analysing and managing commercial risks;
  12. legal proceedings;
  13. security purposes, e.g. managing the safety and security of our premises and/or our employees, and protecting our Applications from unauthorised access or usage and to monitor for security threats;
  14. administering, processing and/or management of employment including employment applications;
  15. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  16. performing data analytics and related technologies on data, to enable us to deliver relevant content and information to you, and to improve our Applications;
  17. managing and engaging third parties or data processors that provide services to us, e.g. IT services, technological services, delivery services, and other professional services;
  18. facilitating business asset transactions including merger, acquisitions or asset sale;
  19. carrying out our legitimate business interests;
  20. such purposes that may be informed to you when your personal data Is collected; and/or
  21. any other purposes reasonably related to the aforesaid.
  Where personal data is used for a new purpose and where required under applicable law, we shall obtain your consent.
3. Legitimate business interests. We may also collect, use, disclose and process your personal data for the following purposes to support our legitimate business interests, provided that this does not override your interests or rights, which include:
  1. managing our business and relationship with you, and providing services to our customers;
  2. assistance of carrying out corporate restructuring plans;
  3. complying with internal policies, and procedures;
  4. protecting our rights and interests, and those of our customers;
  5. enforcing our terms and conditions, and obligations owed to us, or protecting ourselves from legal liability;
  6. managing our investor and shareholder relations; and
  7. process or share your personal data to facilitate acquisitions, mergers, or transfers of our business.
4. Marketing purposes. In order for us to market products, events and services which are of specific interest and relevance to you, we may analyse and rely on your personal data provided to us, or data collected from your interactions with us However, no marketing, using your personal data in non-aggregated and/or identifiable form, would be carried out unless you have provided us with your consent to use your personal data for such marketing purposes. If you do not want us to use your personal data for the purposes of marketing you can withdraw your consent at any time by contacting us in accordance with paragraph 1.7 above.
5. Use permitted under applicable laws. We may also collect, use, disclose and process your personal data for other purposes, without your knowledge or consent, where this is required or permitted by law. Your personal data may be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claim. We will not delete personal data if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.
6. Contacting you. When we contact or send you information for the above purposes and purposes for which you have consented, we may do so by post, e-mail, SMS, telephone or such other means provided by you. If you do not wish to receive any communication or information from us, or wish to restrict the manner by which we may contact or send you information, you may contact us in accordance with paragraph 1.7 above.
USE OF AUTOMATED DATA COLLECTION TECHNOLOGIES
1. Cookies. In order to improve our products or services, we collect data by way of “cookies”. A cookie is a small file of letters and numbers that we store via your browser on the hard drive of your computer or mobile device. There are three main types of cookies:
  1. Session cookies: specific to a particular visit and limited to sending session identifiers (random numbers generated by the server) so you don't have to re-enter information when you navigate to a new page or check out. Session cookies are not permanently stored on your device and are deleted when the browser closes;
  2. Persistent cookies: record information about your preferences and are stored in your browser cache or mobile device; and
  3. Third party cookies: placed by someone other than us which may gather data across multiple websites or sessions.
2. How we use cookies. We use cookies for the following purposes:
  1. Strictly necessary: These cookies are essential for you to browse our Applications and use its features. The information collected relates to the operation of the Applications (e.g. website scripting language and security tokens) and enables us to provide you with the service you have requested.
  2. Functionality: These cookies remember the choices you have made, for example the country you visit our Application from, your language and any changes you have made to text size and other parts of the web pages that you can customise to improve your user experience and to make your visits more tailored and enjoyable.
  3. Performance/analytics: These cookies collect information on how users use our Applications for example which pages you visit most often, whether you receive any error messages and how you arrived at our Applications. Information collected by these cookies is used only to improve your use of our Applications. These cookies are sometimes placed by third party providers of web traffic and analysis services. We use Google Analytics. For information on how Google processes and collects your information and how you can opt out, please click here.
  We may also automatically collect and store certain information about your interaction with our Applications including IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps and related data.
3. Other technologies. In addition to cookies, we use some other similar technologies such as local shared objects (sometimes called flash cookies) that can be stored on your browser, and which are used to maintain preferences and usage records.
4. Refusing or deleting cookies. Most internet browsers are set up by default to accept cookies. However if you want to refuse or delete them (or similar technologies) please refer to the help and support area on your browser for instructions on how to block or delete cookies (for example: Internet Explorer, Google Chrome, Mozilla Firefox and Safari). Please note you may not be able to take advantage of all the features of our Applications, including certain personalised features, if you delete or refuse cookies.
5. Mobile Opt-out. If you access our Applications through mobile devices, you can enable a "do not track" feature so as to control interest-based advertising on an iOS or Android mobile device by selecting the Limit Add Tracking option in the privacy section of your Settings on iOS or via advertising preferences on Android devices (e.g. in Google Settings). This will not prevent the display of advertisements but will mean that they will no longer be personalised to your interests.
  1. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout
  2. For more information on managing cookies, please go to www.allaboutcookies.org
DISCLOSURE OF PERSONAL DATA
1. Disclosure to Group entities. We may disclose or share your personal data with any entity in the Group in order to provide our services to you, manage our shareholder and investor returns, for management and compliance purposes, to utilise shared group IT functions, and for any other purposes as described in paragraph 5 above.
2. Disclosure to third parties. We may also disclose your personal data to third parties in connection with purposes described in paragraph 5 above, including without limitation the following circumstances:
  1. disclosing your personal data to third parties who provide services to us (including, but not limited to, data providers, technology providers, insurance providers, and other professional services (including accountants, lawyers and auditors));
  2. disclosing your personal data to third parties that we conduct marketing activities and cross promotions with;
  3. disclosing your personal data to external banks, credit card companies, other financial institutions and their respective service providers for the purposes of processing payment;
  4. disclosing your personal data to third parties in order to fulfil such third party products and/or services as may be requested or directed by you;
  5. disclosing your personal data to relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority;
  6. If we are discussing selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality;
  7. If we are reorganised or sold, information may be transferred to a buyer who can continue to provide continued relationship with you;
  8. If we are defending a legal claim your information may be transferred as required in connection with defending such claim; and/or
  9. any other party to whom you authorise us to disclose your personal data to.
3. When disclosing personal data to third parties, we will (where appropriate and permissible) enter into contracts with these third parties to protect your personal data in a manner that is consistent with all applicable laws and/or ensure that they only process your personal data in accordance with our instructions.
TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES
1. Transfers. We may transfer your personal data to different jurisdictions in connection with the purposes described in paragraph 5 above:
  1. from the jurisdiction where it is collected (or where you are located) to any other jurisdictions that we operate in; and
  2. to third parties in other jurisdictions.
  You fully understand and unambiguously consent that we may transfer your personal data to any country (including to third parties where necessary) for the purposes set out in this Personal Data Policy or as notified to you.
2. Safeguards. In the event that your personal data is transferred outside of Singapore, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under this Personal Data Policy and applicable data protection laws.
PROTECTION AND RETENTION OF PERSONAL DATA
1. Unauthorised access. While we take reasonable precautions to safeguard your personal data in our possession or under our control, you agree not to hold us liable or responsible for any loss or damage resulting from unauthorised or unintended access that is beyond our control, such as hacking or cybercrimes.
2. Vulnerabilities. You should be aware that no method of transmission over the Internet or method of electronic storage is completely secure. We do not make any warranty, guarantee, or representation that your use of our systems or applications is safe and protected from malware, and other vulnerabilities. We also do not guarantee the security of data that you choose to send us electronically. Sending such data is entirely at your own risk.
3. Period of retention. We retain your personal data only for as long as is necessary to fulfil the purposes we collected it for, and to satisfy our business and/or legal purposes, including data analytics, audit, accounting or reporting purposes. How long we keep your personal data depends on the nature of the data, e.g. we keep personal data for at least the duration of the limitation period for bringing claims if the personal data may be required to commence or defend legal proceedings. Some information may also be retained for longer, e.g. where we are required to do so by law.
4. Anonymised data. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we are entitled to retain and use such data without restriction.
YOUR RIGHTS
1. Rights you may enjoy. Under the PDPA, you enjoy certain rights under applicable law in relation to our collection, use, disclosure and processing of your personal data. Such rights may include:
  1. Access: you may ask us if we hold your personal data and, if we are, you can request access to your personal data. This enables you to receive a copy of and information on the personal data we hold about you.
  2. Correction: you may request that any incomplete or inaccurate personal data we hold about you is corrected.
  3. Restriction: you may withdraw consent for our use of your personal data.
  4. Portability: if you have an ongoing relationship with us, you may request the transfer of certain of your personal data to another party under certain conditions.
  If you wish to exercise any of your rights, you may contact us in accordance with paragraph 1.7, or submit your request in such forms that we may make available to you (e.g. for Jumbo Rewards and users of our online retail services, you may access your profile and change your details in your profile page). We may require that you submit certain forms or provide certain information to process your request. Where permitted by law, we may also charge you a fee to process your request.
2. Limitations. We may be permitted under applicable laws to refuse a request, for example, we may refuse (a) a request for erasure where the personal data is required for in connection with claims; or (b) an objection request and continue processing your personal data based on compelling legitimate grounds for the processing.

Cookie Policy

Updating in progress.

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